Support

Order Processing:

Normal order processing can take between 1-3 business days (Monday – Friday).

Shipping Delivery

The following shipping methods are available, First Class (2-9 business days), Standard Ground (5–7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we ship to U.S.A., Canada and other international addresses. Please note that orders could arrive in multiple packages.

 

You can track your order from your account page.

Standard Ground:

Orders delivered within the 48 contiguous states should arrive in 5 – 7 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $5 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.

Second Day:

Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 12:00 pm EST on a business day, and should arrive in 2 business days. Orders placed after 12:00 pm EST will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

Next Day:

Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 12:00 pm EST on a business day, and should arrive in 1 business day. Orders placed after 12:00 pm EST will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

What is the "Oversized Shipping" charge?

For some items shipping within the U.S. an incremental shipping charge may be incurred due to an item’s size and weight. The incremental charge is charged for total quantity ordered. Note: The incremental charge, if applicable, is displayed on product detail pages and throughout checkout.

Shipping Promotion Exclusions

The following items are excluded from shipping promotions: Oversized Shipping Charges, Gift Cards, Custom Invitations, Custom Canvas and Photo Center purchases.

Free Shipping on Thousands of Items

Products eligible for free shipping will be designated on the product page and at checkout. Must select ground shipping at checkout. Oversized charges may apply. Offer valid on Michaels.com only. Entire order ships free with qualifying item purchase.

Signature Confirmation

Some orders may require a signature at time of delivery. If signature is required, carrier will make three delivery attempts, excluding weekends and holidays. Carrier will not deliver unless they acquire a signature.

Gift Cards:

Shipping Rates:

USPS Standard $2.99 (5-7 business days)
UPS Second Day Air $10.95 (2 business days)
UPS Next Day Air $12.95 (1 business day)

• Orders only ship on business days, which are Monday – Friday

• All expedited orders require a street address

• Orders cannot be shipped to PO Boxes

• Not all shipping methods are available for all shipping addresses or certain items.

• Shipping available to the 50 United States. Currently, we do not ship to U.S. Territories.

 

E-Gift Card Orders

• To ensure same-day delivery, order must be placed by 5pm EST, pending payment authorization.

• You can also schedule a delivery for the date of your choice. All E-Gift cards are redeemable online and in store.